ek77 Privacy Policy — How We Protect Your Data

1 Introduction

Welcome to the ek77 Privacy Policy. ek77 operates the online gaming platform at ek77.club and is committed to protecting the personal data of every player who uses our services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or use any of our games and features.

This policy applies to all users of the ek77 platform, including registered players, visitors who browse without registering, and anyone who contacts our support team. By using ek77, you agree to the collection and use of your data as described in this policy.

We have written this policy in plain language because we believe you deserve to understand exactly what happens with your data — not wade through pages of legal text to find out. If you have any questions after reading this, our support team is available 24/7 to help.

2 Data We Collect

ek77 collects only the data that is necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. We do not collect data for the sake of it. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

3 How We Collect Your Data

ek77 collects your personal data through several channels, all of which are clearly associated with your use of the platform:

• Direct submission — when you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team.
• Automated collection — when you browse or use the ek77 platform, we automatically collect technical and usage data through cookies and server logs.
• Third-party providers — identity verification services and payment processors may share data with us as part of the verification and transaction process.
• Publicly available sources — in limited circumstances, we may verify information against publicly available records for fraud prevention purposes.

4 How We Use Your Data

ek77 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we use your data are:

• To create and manage your ek77 account and verify your identity
• To process deposits, withdrawals, and bonus credits in BDT
• To provide customer support and resolve disputes
• To detect and prevent fraud, money laundering, and other illegal activity
• To monitor gameplay for responsible gaming purposes and apply protective measures where necessary
• To send you important account notifications, such as transaction confirmations and security alerts
• To improve the ek77 platform based on how players use it
• To comply with legal and regulatory obligations

ek77 does not use your personal data for unsolicited marketing without your explicit consent. If you have opted in to receive promotional communications, you can withdraw that consent at any time by contacting our support team or updating your account preferences.

5 Data Sharing

ek77 does not sell your personal data. We share your data only in the following limited and controlled circumstances:

• Payment processors — bKash, Nagad, Rocket, and bank partners receive the financial data necessary to process your transactions.
• Identity verification providers — KYC service providers receive identity documents to verify your age and identity as required by our operating obligations.
• Game providers — third-party game studios that supply games on the ek77 platform may receive anonymised gameplay data for technical and audit purposes.
• Legal and regulatory authorities — we will disclose data to law enforcement or regulatory bodies when required to do so by law, court order, or to protect the rights and safety of ek77 and its users.
• Fraud prevention services — we may share data with fraud detection partners to protect the platform and its players from financial crime.

All third parties with whom we share data are contractually required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

6 Cookies

ek77 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies — required for the platform to function. These keep you logged in, maintain your session, and remember your language and currency preferences. You cannot opt out of these without affecting platform functionality.
• Security cookies — used to detect and prevent fraudulent activity, protect your account, and verify your identity across sessions.
• Analytics cookies — help us understand how players use the platform so we can improve it. Data collected through analytics cookies is aggregated and anonymised.

ek77 does not use advertising or tracking cookies. We do not allow third-party advertisers to place cookies on the ek77 platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the platform.

7 Data Security

ek77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data including passwords and financial information
• Strict access controls ensuring only authorised personnel can access player data
• Regular security audits and penetration testing of our platform infrastructure
• Two-factor authentication options for player accounts
• Continuous monitoring for suspicious activity and potential data breaches

In the event of a data breach that is likely to affect your rights or freedoms, ek77 will notify affected players as quickly as possible and take immediate steps to contain and remediate the breach.

8 Data Retention

ek77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. Our general retention guidelines are as follows:

• Account data — retained for the duration of your account and for a period of up to 5 years after account closure, as required for legal and audit purposes.
• Transaction records — retained for a minimum of 5 years to comply with anti-money laundering regulations.
• KYC documents — retained for the period required by applicable identity verification regulations, typically 5 years from the date of verification.
• Support communications — retained for up to 3 years to assist with dispute resolution and service improvement.
• Technical and usage data — retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Rights

You have a number of rights in relation to the personal data that ek77 holds about you. We are committed to honouring these rights promptly and without unnecessary barriers:

• Right of access — you can request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to certain types of data processing, including direct marketing.

To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Minors

The ek77 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on ek77 or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, ek77 will investigate promptly, suspend the account in question, delete any associated personal data, and return any funds to the appropriate party. We take underage access to gambling platforms extremely seriously and have age verification measures in place to prevent it.

11 Changes to This Policy

ek77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how ek77 protects your privacy.

Your continued use of the ek77 platform after any changes to this policy constitutes your acceptance of the updated version.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ek77 handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.

You can reach us by email at [email protected]. Our team is available 24 hours a day, 7 days a week. For urgent account security concerns, live chat support is available directly through the ek77 platform.